Privacy policy

1. Data controller

Onnenpussi Ltd

FI-80400 Ylämylly, Finland

Business ID: 2421457-2

VAT number: FI24214572

2. Data protection officer

Marjo Räsänen

+358 (0) 504 413 966

3. Purpose of data collection

Personal data is used for the following purposes:

• Customer authentication and access management.

• Processing and delivering customer orders and maintaining and developing customer relationships.

• Marketing (once the customer has given their consent).

4. Basis for data collection and processing

Customer data is collected and processed with the customer's consent or in order to effectuate a contract with the customer.

5. Data content

We collect the following details about our customers: first name, last name, street address, postal code, city, country, email address and telephone number. For B2B customers, also their business ID and company name.

Additionally, we collect the following details about our customers who have created an account at our online shop: username and password details.

The information provided during the ordering process, such as the content of the order, payment method and delivery method, are saved for processing the order by the Onnenpussi online shop.

6. Data retention period

Personal data is stored for as long as it is necessary to effectuate a contract with the customer or to develop customer service. In addition, the Finnish Accounting Act requires the retention of accounting records for at least six years after the accounting period has ended.

7. Regular data sources

Data is collected from the person themselves (when they place an order at the online shop or via email or subscribe to our newsletter). Some data is also collected using the Google Analytics software, in which case the user’s identity remains anonymous.

8. Regular transfers of data and transfer of data outside the European Union or the European Economic Area

Data is not regularly disclosed outside the company. Some third-party service or software providers used by the company may store data outside the European Union or the European Economic Area.

9. Cookies

We use cookies on our website. A cookie is a small text file that is sent to and stored on the user's computer, which allows us to identify frequent visitors to the website, facilitate the visitor logins and enable the compilation of aggregate information about visitors. This feedback allows us to continuously improve the content of our website. Cookies do not harm the user’s mobile device, computer or files. We use them in such a way that we can provide our customers with information and services that meet their individual needs.

If a customer does not want us to collect the above information through cookies, most web browsers should provide users with controls to manage and disable cookies. This is usually done through the browser settings.

However, it is worth noting that some cookies are required to enjoy and use the full functionality of this website and the services we provide.

10. Data security

Data is transferred over an SSL-protected connection.

Stored data is protected by a firewall, usernames and passwords.

Access to data is only available to individuals employed by the data controller who need the data to perform their professional duties.

11. Automated decision-making

Automated individual decisions (Article 22 GDPR) are not made.

12. Rights of the data subject

The data subject has the right to obtain information about the data that concerns them and has been stored in the personal data record of the company. A written request to inspect personal data with the signature of the data subject must be sent to the data protection officer.

The data subject is entitled to inspect their personal data free of charge once a year.

The data subject has the right to request the rectification or erasure of inaccurate or outdated data or the transfer of data from one system to another. They also have the right to restrict or object to the processing of their data in accordance with Articles 18 and 21 of the General Data Protection Regulation (GDPR) of the European Union.

The data subject has the right to withdraw their previous consent to the processing of personal data or to lodge an appeal with the supervisory authority on matters relating to the processing of their personal data.

The data subject also has the right to prohibit the use of their data for direct marketing purposes.

About us

Order tracking

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Terms and conditions

Delivery terms

Online shop - shipping and delivery terms

Valid from 20 April 2012

About the online shop

The online shop is an internet service that allows you to browse and purchase a selection of products sold by Onnenpussi Ltd, Business ID: 2421457-2. We sell products to people who are eighteen years old or older, in Finland, Scandinavia and the rest of the European Union. The product prices include Finnish VAT 24%. We do not deliver products on a cash-on-delivery basis. We reserve the right to change our prices and shipping costs.

Order confirmation

All orders are confirmed by email. The order confirmation email includes the total price of the order, shipping costs and a list of the products that have been ordered. To receive an order confirmation, you must provide a valid email address when you place an order.


We use the services of Paytrail Ltd and PayPal to process your online transaction. Paytrail  allows you to pay for your order either with credit card, mobile payment, Finnish online banking or by invoice/in instalments. Paytrail is a secure method to pay for your shopping. The service is registered in the register of payment institutions maintained by the Financial Supervisory Authority (FIN-FSA) under the transitional provision of the Act on Payment Institutions. The service maintained by Paytrail Ltd (business ID 2122839-7). Read more about Paytrail here. You can also pay for your shopping via PayPal. PayPal is a global, well-established electronic commerce company that facilitates secure payments between parties through online transfers. Read more about PayPal here.

Delivery times

Orders are processed and shipped during business days. If your items are in stock, we endeavour to ship them within a couple of business days of the order being placed. All orders are shipped no more than seven (7) days after payment has been received. We do not assume any responsibility for delivery delays caused by force majeure or other exceptional circumstances, nor for any indirect loss or damages caused by delays. If there are any changes to our usual delivery times, information about the changes will appear on our website.

Delivery method and delivery charges

Delivery charges to Finland: domestic parcel delivered to a Posti outlet or Smartpost parcel locker: 7,90 €. Domestic parcel delivered to the recipient's address in Finland: 12,90€. Free standard delivery in Finland for orders over 89€.

Delivery charges to Scandinavia and the rest of the European Union: delivery charges depend on the country of destination. The orders will be delivered as ‘Parcel Connect’ parcels by Posti in association with DHL and Bring. The customer is responsible for the costs, taxes and other charges arising from customs clearance in the destination country. Customs clearance takes place when the package is received. Promotional offers that include free shipping do not apply to countries outside of Finland.

Delivery charges: 

The Baltic countries 14,90€

Denmark, Germany and Sweden  19,90€

Norway and All other EU countries 24,90€

The delivery charges include postage and packaging costs. You can check the delivery charges for your order after selecting the payment and delivery method on the shopping cart. The orders will be delivered as domestic parcels to either a Posti outlet, Smartpost parcel locker or the recipient's door anywhere in Finland. When the parcel arrives at the pickup point you will receive a collection or locker code by SMS, which can be used to retrieve your parcel. To receive the SMS, you must provide a valid phone number when you place an order.

Exchange and returns policy

In accordance with the Finnish Consumer Protection Act, products can be exchanged or returned within fourteen (14) days of delivery. The right to return applies only to unopened, unused and marketable products in their original packaging. Before returning anything, we ask you to contact us first so that we can agree how to proceed with the exchange or return.

Contact us:

We do not process returns after the fourteen (14) day return period has expired. Once we receive the products you wish to return and determine that they meet the return criteria, we will refund the amount to your bank account at the earliest opportunity.

Problems with shipping and faulty items

In case products get damaged or go missing during shipping, or the products we have sent you are not the ones that were ordered, you must notify us immediately. If there are any issues with an order, you are required to notify us within fourteen (14) days of receiving the products. If the parcel has been damaged during shipping, you are required to contact Posti customer service and report the damaged shipment immediately.

Parcels that have not been collected

Posti stores parcels at a Posti outlet or Smartpost parcel locker for seven (7) days. If you do not collect your parcel during that time, Posti will return the parcel back to us. When we receive a parcel that has not been collected, we will charge you for the return fee charged by Posti as well as the delivery charges that are accrued by re-sending the parcel. Failure to collect a parcel is not treated as an annulment of purchase.

Additional information

We reserve the right to change our delivery terms. Before ordering, you are required to familiarise yourself with the delivery terms in force at the time. Any personal information collected during the order process will be treated with care and kept in strict confidence.

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