Easiest way to contact us is by filling the form below.
+358 (0) 504 413 966
Business ID: 2421457-2
VAT number: FI24214572
Online shop - shipping and delivery terms
Valid from 20 April 2012
The online shop is an internet service that allows you to browse and purchase a selection of products sold by Onnenpussi Ltd, Business ID: 2421457-2. We sell products to people who are eighteen years old or older, in Finland, Scandinavia and the rest of the European Union. The product prices include Finnish VAT 24%. We do not deliver products on a cash-on-delivery basis. We reserve the right to change our prices and shipping costs.
All orders are confirmed by email. The order confirmation email includes the total price of the order, shipping costs and a list of the products that have been ordered. To receive an order confirmation, you must provide a valid email address when you place an order.
We use the services of Checkout Finland Ltd and PayPal to process your online transaction. Checkout Finland allows you to pay for your order either with credit card, mobile payment, Finnish online banking or by invoice/in instalments. Checkout is a secure method to pay for your shopping. The service is registered in the register of payment institutions maintained by the Financial Supervisory Authority (FIN-FSA) under the transitional provision of the Act on Payment Institutions. The service maintained by Checkout Finland Ltd (business ID 2196606-6), which is owned by OP Financial Group. Read more about Checkout Finland here. You can also pay for your shopping via PayPal. PayPal is a global, well-established electronic commerce company that facilitates secure payments between parties through online transfers. Read more about PayPal here.
Orders are processed and shipped during business days. If your items are in stock, we endeavour to ship them within a couple of business days of the order being placed. All orders are shipped no more than seven (7) days after payment has been received. We do not assume any responsibility for delivery delays caused by force majeure or other exceptional circumstances, nor for any indirect loss or damages caused by delays. If there are any changes to our usual delivery times, information about the changes will appear on our website.
Delivery charges to Finland: domestic parcel delivered to a Posti outlet or Smartpost parcel locker: 6,50€. Domestic parcel delivered to the recipient's address in Finland: 11,90€. Free standard delivery in Finland for orders over 100€.
Delivery charges to Scandinavia and the rest of the European Union: delivery charges depend on the country of destination. The orders will be delivered as ‘Parcel Connect’ parcels by Posti in association with DHL and Bring. Promotional offers that include free shipping do not apply to countries outside of Finland.
The Baltic countries 11,90€
Denmark, Germany, Sweden and Åland 12,90€
Iceland, Norway and All other EU countries 16,90€
The delivery charges include postage and packaging costs. You can check the delivery charges for your order after selecting the payment and delivery method on the shopping cart. The orders will be delivered as domestic parcels to either a Posti outlet, Smartpost parcel locker or the recipient's door anywhere in Finland. When the parcel arrives at the pickup point you will receive a collection or locker code by SMS, which can be used to retrieve your parcel. To receive the SMS, you must provide a valid phone number when you place an order.
In accordance with the Finnish Consumer Protection Act, products can be exchanged or returned within fourteen (14) days of delivery. The right to return applies only to unopened, unused and marketable products in their original packaging. Before returning anything, we ask you to contact us first so that we can agree how to proceed with the exchange or return.
We do not process returns after the fourteen (14) day return period has expired. Once we receive the products you wish to return and determine that they meet the return criteria, we will refund the amount to your bank account at the earliest opportunity.
In case products get damaged or go missing during shipping, or the products we have sent you are not the ones that were ordered, you must notify us immediately. If there are any issues with an order, you are required to notify us within fourteen (14) days of receiving the products. If the parcel has been damaged during shipping, you are required to contact Posti customer service and report the damaged shipment immediately.
Posti stores parcels at a Posti outlet or Smartpost parcel locker for seven (7) days. If you do not collect your parcel during that time, Posti will return the parcel back to us. When we receive a parcel that has not been collected, we will charge you for the return fee charged by Posti as well as the delivery charges that are accrued by re-sending the parcel. Failure to collect a parcel is not treated as an annulment of purchase.
We reserve the right to change our delivery terms. Before ordering, you are required to familiarise yourself with the delivery terms in force at the time. Any personal information collected during the order process will be treated with care and kept in strict confidence.